Privacy Policy
Last updated October 21, 2026 · Effective upon publication
This Privacy Policy (“Policy”) explains how Kanah Inc. (“Kanah,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects information when individuals and businesses access our websites, software applications, real estate technology platform, and related products and services (collectively, the “Services”).
Kanah provides technology solutions designed to support real estate professionals, businesses, and organizations through digital tools, platform access, and information management.
We recognize the importance of protecting personal information and are committed to maintaining responsible information-handling practices, appropriate security safeguards, and transparency regarding our data practices.
This Policy describes the information we may process, the purposes for processing it, the circumstances under which it may be disclosed, and the rights individuals may have regarding their information.
By using our Services, you acknowledge the data practices described in this Policy. Where required by law, we will obtain your consent separately.
1. How Kanah Collects Your Information
1.1 Information You Provide Directly
When you register for an account, access our Services, communicate with Kanah, or interact with our platform, we may collect the following categories of information.
Identity and Profile Information
This may include:
Full name
Email address
Telephone number
Username and account identifiers
Login credentials or authentication information
Professional title, role, and organizational affiliation
Account preferences and settings
Business and Professional Information
When using Kanah on behalf of a brokerage, agency, business, or other organization, we may collect:
Business or organization name
Business address and contact information
Professional role and responsibilities
Brokerage or agency affiliation
Business identifiers and relevant professional credentials
Organizational account permissions and access levels
Real Estate and Platform Information
Depending on the Services used and information provided by customers or authorized users, Kanah may process:
Real estate transaction-related information
Property or listing information
Agent and brokerage records
Customer, client, or business contact information
Platform submissions, documents, and records
Workflow and activity information
Other data submitted or maintained through the platform
The specific information collected will depend on the Services being used and the information users or their organizations choose to provide.
Customer Support and Communication Information
We may collect information provided when you communicate with us through email, support requests, online forms, or other communication channels.
This may include the content of your messages, support history, contact details, and information necessary to investigate or resolve your requests.
1.2 Information Collected Automatically
When you access our Services, certain technical and usage information may be collected automatically.
Device and Technical Information
This may include:
Internet Protocol (IP) address
Browser type and version
Device type
Operating system
Device identifiers
Access dates and times
Application performance information
Platform Usage Information
We may collect information about how our Services are accessed and used, including:
Login activity
Features accessed
User interactions
Session activity
System errors and performance data
Security and authentication events
This information may help us maintain platform functionality, investigate technical issues, identify unauthorized activity, and improve our Services.
Cookies and Similar Technologies
Where applicable, Kanah may use cookies or similar technologies to support authentication, maintain user sessions, remember preferences, improve functionality, and analyze platform performance.
Users may be able to manage certain cookies through browser settings. Disabling essential cookies may affect the functionality of the Services.
1.3 Information Obtained From Third Parties
Depending on the Services and integrations enabled, Kanah may receive information from:
Business Customers and Organizations
Brokerages, agencies, employers, or other organizations may provide information necessary to create accounts, assign access permissions, or manage users.
Service Providers
Technology, hosting, authentication, support, and other service providers may supply information necessary to operate and secure our Services.
Authorized Integrations
Where supported and authorized, Kanah may receive information from third-party applications or platforms connected to our Services.
Publicly Available Sources
We may collect publicly available professional or business information when reasonably necessary to provide our Services or support legitimate business operations.
2. How Kanah Uses Your Information
Kanah may use information for the following purposes.
2.1 Providing Our Services
We use information to operate and deliver our Services, including creating and maintaining accounts, authenticating users, enabling platform features, processing user requests, and providing access to authorized business information.
2.2 Managing Accounts and Access
We may use information to verify account activity, manage user permissions, administer organizational accounts, and prevent unauthorized access.
Where an account is managed by an organization, designated administrators may have authority over user access and account settings.
2.3 Improving Our Platform
We may analyze technical and usage information to identify software issues, improve performance, develop new functionality, and enhance the user experience.
Where practical and appropriate, we may use aggregated or de-identified information for analytics and operational improvements.
2.4 Customer Support and Communications
We use information to respond to inquiries, troubleshoot technical issues, provide customer support, and communicate important service information.
2.5 Security and Fraud Prevention
We may process information to:
Detect suspicious activity
Investigate potential security incidents
Prevent unauthorized account access
Identify misuse of our Services
Maintain system integrity
Enforce our agreements and policies
2.6 Business Operations
We may use information for administrative, accounting, contractual, compliance, and other legitimate business purposes.
2.7 Legal and Regulatory Compliance
We may process information as necessary to comply with applicable laws, respond to legally valid requests, resolve disputes, protect legal rights, or meet regulatory obligations.
2.8 Service Communications and Marketing
We may communicate with users regarding platform updates, service changes, product announcements, or other relevant business communications.
Where required by law, we will obtain appropriate consent before sending promotional communications.
Users may opt out of nonessential marketing communications, but may continue to receive operational, security, or account-related notices.
2.9 SMS/ Text Messaging
If you agree to receive text messages from Kanah, we use your mobile number only to communicate with you about Kanah. We do not sell, rent, or share mobile numbers or SMS opt-in consent with third parties or affiliates for marketing purposes. Message and data rates may apply. Message frequency varies. Reply STOP to opt out or HELP for help.
3. How Kanah Discloses Your Information
Kanah may disclose information in the circumstances described below.
3.1 Service Providers and Contractors
We may disclose information to authorized providers that help operate our business and Services.
These may include providers supporting:
Cloud hosting and infrastructure
Software development and maintenance
Account authentication
Technical support
Security monitoring
Business administration
Communication and service delivery
Service providers are expected to handle information in accordance with applicable contractual obligations and data protection requirements.
3.2 Business Customers and Authorized Administrators
When users access Kanah through an organization-managed account, authorized organizational administrators may have access to account information, user activity, submitted records, and other information associated with that organization’s use of the Services.
The scope of such access depends on the organization’s permissions, the platform’s functionality, and applicable agreements.
3.3 Authorized Third-Party Integrations
If our Services support third-party integrations, information may be exchanged with connected platforms as necessary to provide the functionality authorized by the user or their organization.
Third-party services may be subject to their own privacy practices and agreements.
3.4 Legal Obligations
We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal process, enforce agreements, or protect the rights, safety, security, and property of Kanah, our customers, and others.
3.5 Corporate Transactions
If Kanah is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be disclosed as reasonably necessary in connection with that transaction, subject to applicable legal requirements and appropriate safeguards.
3.6 With Your Direction or Authorization
We may disclose information when you or your organization direct or authorize us to do so.
Kanah does not claim to sell personal information or use it for targeted advertising under this Policy. These practices must be reassessed if Kanah’s business model or data processing activities change.
4. Your Privacy Choices
4.1 Account Information
Depending on the account features available, users may be able to access or update certain profile information through their account settings.
Users may also submit requests regarding their personal information by contacting Kanah.
4.2 Communication Preferences
Users may opt out of eligible promotional messages through available unsubscribe mechanisms or by contacting us.
Operational and security communications may still be necessary to maintain the Services.
4.3 Cookies
Users can manage certain browser cookies through their browser settings.
Restricting essential cookies may interfere with account authentication or other platform functionality.
4.4 Access, Correction, and Deletion
Depending on applicable law, individuals may be entitled to request access to, correction of, or deletion of their personal information.
Some information may need to be retained for contractual, security, legal, or operational reasons.
Where information is controlled by an organizational customer, Kanah may refer a request to that organization or assist the organization in responding, as appropriate.
4.5 Account Closure
Users may request account closure through available account controls or by contacting Kanah.
Account closure does not necessarily result in the immediate deletion of all information, including information that must be retained under applicable law, contractual obligations, or legitimate security requirements.
5. How Kanah Protects Your Information
Kanah recognizes that protecting information is essential to maintaining trust in our Services.
We maintain or work to implement reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information processed and the risks associated with our Services.
Depending on the system and information involved, these safeguards may include:
Access Controls
Restricting access to systems and information according to authorized business responsibilities.
Authentication and Account Security
Using authentication controls and other protective measures intended to reduce unauthorized access.
Encryption
Using appropriate encryption protections for information during transmission and storage where implemented and applicable.
Security Monitoring
Maintaining relevant activity logs and reviewing security events to identify potential misuse or unauthorized activity.
Employee and Contractor Responsibilities
Establishing expectations for authorized personnel regarding responsible information handling, confidentiality, and security practices.
Incident Response
Maintaining procedures for identifying, investigating, responding to, and addressing suspected security incidents.
Vendor Management
Assessing relevant security and privacy considerations when engaging service providers that may access company systems or information.
Although Kanah takes reasonable steps to protect information, no electronic system, transmission, or storage method can be guaranteed completely secure.
6. Data Retention
Kanah retains personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, subject to applicable legal, contractual, and operational requirements.
Retention periods may depend on:
The nature and sensitivity of the information
The purpose for which it was collected
The duration of the business or customer relationship
Applicable legal requirements
Contractual obligations
Security, audit, and dispute-resolution needs
When information is no longer required, Kanah will take reasonable measures to delete, anonymize, or otherwise securely dispose of it, consistent with applicable requirements and its retention procedures.
Certain information may remain in backup systems temporarily as part of established retention and recovery practices.
7. Your State Privacy Rights
Depending on your state of residence, applicable privacy laws, and Kanah’s obligations under those laws, you may have additional rights regarding your personal information.
These rights may include:
Confirming whether your personal information is being processed
Accessing personal information maintained about you
Requesting correction of inaccurate information
Requesting deletion of eligible personal information
Obtaining a portable copy of certain information
Opting out of qualifying targeted advertising, sales of personal information, or certain profiling activities
Appealing a denied privacy request
Exercising eligible privacy rights without unlawful discrimination
These rights are not absolute and may be subject to exceptions, identity verification, and other legal requirements.
7.1 California Residents
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, where applicable.
These may include rights to know, access, correct, and delete qualifying personal information, as well as rights to opt out of certain processing activities.
Kanah will respond to eligible requests in accordance with applicable law.
7.2 Virginia Residents
Eligible Virginia residents may have rights to access, correct, delete, and obtain copies of personal data, as well as to opt out of qualifying processing activities under the Virginia Consumer Data Protection Act.
7.3 Colorado Residents
Eligible Colorado residents may have rights under the Colorado Privacy Act relating to access, correction, deletion, portability, and certain opt-out choices.
7.4 Connecticut Residents
Eligible Connecticut residents may have rights under the Connecticut Data Privacy Act, including access, correction, deletion, portability, and certain opt-out rights.
7.5 Utah Residents
Eligible Utah residents may have rights under the Utah Consumer Privacy Act, including certain access, deletion, portability, and opt-out rights.
7.6 Other State Privacy Laws
Residents of additional states may have rights under their respective privacy laws.
Kanah will evaluate and respond to qualifying privacy requests under applicable law, including any relevant limitations or exceptions.
7.7 Exercising Your Rights
To submit a privacy-related request, contact Kanah using the information in Section 12.
We may request reasonable information to verify your identity or authority before processing certain requests.
If information is controlled by an organizational customer, we may coordinate with that organization as appropriate.
8. Third-Party Services and Integrations
Kanah’s Services may allow users to access or interact with external applications, websites, or technology providers.
Third-party services may operate under separate privacy policies and terms.
Kanah is not responsible for the independent information-handling practices of third parties outside our control.
Users should review applicable third-party privacy notices before sharing information through external services.
9. Children’s Privacy
Kanah’s Services are intended for business and professional use and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the matter, including deletion when required.
10. International Data Processing
Depending on Kanah’s operations and service providers, information may be processed or stored in locations outside the state or country in which a user resides.
Where applicable, Kanah will take appropriate measures to comply with relevant data protection requirements governing international transfers.
11. Changes to This Privacy Policy
Kanah may update this Policy periodically to reflect changes in our Services, business operations, legal obligations, or information-handling practices.
When changes are made, the updated Policy will include a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes.
We encourage users to review this Policy periodically.
12. Contact Kanah
For questions regarding this Privacy Policy, our data practices, or requests relating to personal information, please contact:
Kanah Inc.
Privacy and Data Protection
Email: team@kanah.io
Mailing Address: 730 Peachtree Street NE, Suite 570, Atlanta, GA 30308, United States
We will review privacy-related inquiries and respond in accordance with applicable legal requirements.